As per my previous conversation with Mr. Zeeshan (Nodel Officer of North Delhi) via telephone on 19.04.08 in regards to my Cell number:9810983443 and the plans activated by default for 1198 advance rental, he promised to change the same to 699advance rental plan and it was done the very next day. And and addition he told me that i do not have to pay the 1198 sum for the entire month and will be charged according to 699plans after the 19.04.08.However my Bill for the month of April states a different story altogether. I have been charged for 1198advance rental as well as 699advance rental along with my calling and smsing charges for the month of April08. And to my dismay when i spoke with one of our Managers: Niharika in your customer care services she told me to deposit a fair bit of amount to continue my services and in the mean time will get the 1198advance rental plan discontinued. However after much of calling the customer services and speaking with her many a times to get it rectified nothing fruitful happened and i also deposited Rs1100/- in the meantime to get my services going.
Then out of frustration as nothing good was coming out of the conversation i was having with the customer services i thought of discontinuing the services and called the customer services once again on 30.05.08 to get my number discontinued and the customer services agent transferred the call to the Floor Manager and he assured me that he is going to give me a Rs1000/- discount on my Bill. However i was so frustrated and demotivated that i told him to discontinue my services and cancel my number. Then he transferred the call to the relevant department who look after the discontinued services for the customers and the Agent over their promised me that i will get a call within 48hours for the latest status regarding discontinuation of my number. However till date i have not heard anything or received a call from your side and i have also left my alternative number with him as well for the same. Just for the reference my alternate number is:9999777759.
The customer services is really pathetic and with no hope of improvement either.
Thanking you
Yours faithfully
Manish Gupta.
0 comments