Dear sir
with reference to my mobile no.9910333914, I am being wrongly charged for the services I did not use. My complain is as follows
I am a bussiness man having very old retaions with Airtel. For the purpose of bussiness I have to travel a lot and some times abroad too. Whenever I go abroad I always request Airtel to suspend my Blackberry services, being very expensive while roaming abroad. But I request to resume services as I return back to India. But This time when I had to go to USA on 23rd September I sent an email request to suspend my Black berry services as per procedure ON 21ST september and I received immediate automated response of receiving my mail too. I received one more mail from Airtel confirming suspension of my account as per my request on 30th sep2009 with an apology for responding late. I returned to India on 3rd of Oct 09 and requested Airtel on customer care number to resume my services. During the period of stay in USA my blackberry services remain suspended and I never received any email in my account. But for that period Airtel has sent me a bill for Rs.2909.57 as blackberry usage charges while roaming.
Sir I am not aware how they can charge me for the services I didn't use? Since I received the bill, I am running from every poll to piller in AIR TEL from customer care to nodal officer but nobody is helping me for my grivences.
After so many emails and calls now they are offering me a discount of Rs.1000/- which is totally injustified in my opinion.
Please help and guide me.
Thanks
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