Dear Sir
I have Airtel broadband and landline connection Rs399/month package since 2007. Airtel subsequently changed its plans, and started offering new customers more download and cheaper ISD call rates under a similar 399/month plan, whereas as an existing customer, I was never informed about this option. So, I continued getting bills at Rs 15.99/min to Australia calls, whereas under the new 399 plan, Airtel has published call rates of Rs 7.99/min. Also, under the new plan, there is FREE internet download upto 1GB, whereas my old plan had only 300MB. As a result, I was getting charged double that of a new customer who was paying the same monthly plan. This attitude of the company is very heartless, and mercenary. After repeated complaints to their call centre and their Ombudsman, there was no resolution except to say that my plan was the old one and hence the charges were correct. Tell me, does such a company deserve any business?
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