I'm writing this email to mention the deficiencies of services from Airtel. I logged a request to move my telephone service & Broadband to a different location due to my movement on 30th June. I was informed that moving line will take a week. However Airtel failed to inform me that they dont provide service at my new location and finally called me on 12th July to confirm that they will not be able to provide the service. I was called thrice after 12th July by Airtel and asked me if I can get this service transferred to some of my relative or friend, which I denied. On 15th July, I called Airtel BB helpline, from my mobile for good 20 mins, and I asked them what they are doing with the connection since nothing has been done. Finally on 17th July, I was contacted and informed that they will cancel the line and issue a Final Bill. My request to send the final bill to my new address failed to pass the caller's ear as he bluntly denied that it cannot be done and I've to request for a copy of Final bill be sent to my new address. Now after 1 month of all the agony and harrasment, I'm now receiving calls from Collection Agency from Airtel to pay the bill, bill which has never received by me and which is incorrect despite me logging complaint with customer care. I've two reference number, which I got from Customer Service, which was provided when I logged request to move my service and to complain about deficiency in service. Reference nUmber are : 734141 & 87265424. Please help.
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