Extremely frustrated dealing with Airtel. Bunch of morons. The customer servive was trying to explain me, that ONLY DELHI people would be getting compensation for faulty service and that Calcutta customers are not entitled. When asked about company policies, he mentioned, they are not supposed to send it to customers. (bunch of BS)
For 3 days my telephone connection was dead, so did the DSL services. They engineers shows up on 3rd day in the evening, after calling them for atleast 10 times. Had to follow up regarding credit for another 7 times, where I had to kept explaining them what had gone wrong. Finally, did got 150 Rs compensation. It was a bitter sweet win. ITs not about 150 Rs but more about ethics.
Food for thought: If it was so called company's policy of not giving compensation for faulty line, the supervisor wouldnt have given me the 150 Rs compensation.
Its pathetic, the explaination they come up with. Its not shame on them but on US, consumers who take their BS. If the service aint working, WE deserve compensation. Its our RIGHT.
0 comments