I am a resident of Karam Singh Colony, Karnal, Haryana, India registered for an Airtel broadband connection on 20 Aug at relationship centre of Ambedkar Chowk, Karnal. But I have not received connection till now. On enquiring to relationship centre, I was told that there is a fault in the packet box of Karam Singh Colony, adjoining to Bank Colony. And there is no technical person to repair this box. I contacted to Airtel Haryana Customer Care. The Airtel Haryana Customer gave the time limit of 48 hours on 25 Aug but this time limit of 48 hours also expired and my phone was not installed.
I reported the matter by emailing to Airtel Nodal Officer on 30 Aug. 2008. On 2 Sept I receive call from Nodal Officer stating that they cannot provide connection since there is a fault in pillar nearby Karam Singh Colony. She stated that this pillar can neither be repaired nor be replace. What a funny?
I failed to understand!
If gradually and gradually all the Airtel Pillars become faulty and
Airtel is not able to get them repaired/replaced, then how Airtel will survive in the market.
0 comments