I have an Airtel connection with landline number (0120-4567270) at A-43 Shyam park ext Sahibabad
With internet connection.
I register a complain (complain number : 20077330) about my phone is dead and internet is not working on dated 23rd may and customer executive assure me that your problem will resolve in next 4 hours.
But I did not get any response from airtel till 24th may than again I made a call to costumer care and they assure me for the next four hours.
But till 25th may I don’t get any response from Airtel than again I called customer care.
And customer care executive Mr. Jitandra attend the call But I did not get any satisfactory answer from him but he suggest me to change my Broadband connection Airtel to other.
After that I called up to Airtel nodal center 011-416135579 and he assures me that they will resolve the problem shortly.
After waiting a long hours again I made call to Airtel Nodal center at 6 PM but no one pickup the call.
Than I called up to customer care again
At 6:15 Mr. Kanhiya attends the call and assures again me that in next 15 minutes your problem will be resolve.
Till 7:45 PM I did not get any response than again I made call to Airtel customer care.
At 8:00 PM again I made a call and ask to customer care executive (Mr. Harish) please transfer my call to your senior and he reply me badly that you will get the same answer from him also.
Now I am get very much frustrated and fed up from Airtel customer care executives and their poor services and no talking behavior of your executives.
I am a business man and I am using internet connection and landline number for my business only.
But your poor service made me frustrate and I loose my clients also which affect my business badly due to ONLY AND ONLY YOUR POOR CUSTOMER SERVICES.
I was paying apex 2500/- Pm for internet but now I don’t want your services any more.
I know Airtel is a big company and 2500/- is nothing for you people but loosing one customer is a stating for you and I assure you that very soon this will goes in thousand and lacs.
And my assurance is not like your executives assurance because what I can do only I know.
You people must know the pain of loosing customers.
So please stop my billing right now and disconnect my connection immediately.
Please ask your service department to collect your Phone instrument and internet accessories till evening.
And my personal suggestion for you please train you Customer care executives in How to talk to customers as I have get response form him.
Mr. Jitandra: Suggest me to change my internet connection to other.
Mr. Arun Rastogi: refuse to give me reference id number.
Mr. Harish: talk with me badly and told me that information pass by him is false and refuse to transfer the call to their senior and told me that his senior will also give me the fake information.
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