Mobile no 9790994643
For my billing period from september 12 to october 12 I used to get messages from 'Nazara ', daily, telling me that I am 'charged Rs 30 for some services which I have downloaded'.When I got this message, the first time itself I called customer care and complained that I haven`t done any downloads and I don`t want to get any message like this any more. The customer care executive told me that it won`t repeat anymore and they have deactivated something. But again it came and, I complained. After my third complaint the person who talked in regard of airtel told me that they can check it only when the bill comes.
When the bill came I was additionaly charged Rs 650 as download charges. When I complained they told that I have transfered data!!!After that they were ready to raise it as a complaint and I was told that I wilkl get a call back. I called customercare again after two days and I got the same reply. Now they have additionaly charged me Rs 100 in the next bill as late fee and when I called back they told me that they cant do anything about this and repeated that I have transfered the data.
When I called customer care and asked to 'activate GPRS FOR RS 99 PLAN ' facility for me in the september october billing period they told me some procedures. Later I came to know that this was not for activating GPRS but for something else. I was charged seperately for browsing 30 ps /20 kb and another some 100 plus rs for some other net facility. Total charge for the billing period was 1604.Clearly this bill was due to the wrong informations provided by customer care and passive attitude towards my complaints
Kindly help me on this unfair charges levied on me.
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