Airtel
Train stoppage at non platform

I was travelling in Sapt kranti express to Motihari and while goinmg towards the destination I found that the train stopped at a location called sugauli and it stopped in between the railway tracks without a platform now I would like to ask a question that in case any handicapped person was travelling how would he get out of the train - this is criminal and it soughts for an serious action - I would also be complaing in Baroda house for the same