I had requested for a migration of Prepaid to Postpaid connection on Jan 31st 2009 at the Airtel office on Airport Road Bangalore.
As per procedure all necessary documents were submitted and the payment made. The sim card was supposed to be activated in 48 hours, or so I was told. After 5 days, when I called Airtel office, they said that their "server was down" and so the processing could not be done. They would need another 4 days to do it. After 4 days, it was still not done. I went to the office and found that my application was lying on the desk of the person who was working on it. They had "forgotten" about it and was working on it. Another 2 days. When it was still not done, I called the nodal officer. The nodal office is another place of chaos and they have absolutely no co ordination in their work. The office closes by 5 pm and everyday there is a new person answering the call who has no idea what the other person has been doing. I did not see much hope there. On Feb 12th, I went to the office again and this they told me they had "lost the documents" and I should be submitting these again. The person handling my documents had not come to the office for three days and the others had no clue as to where he had kept my documents. In fact, they were not able to trace him at all. I had requested for my money back as I dont have any more faith in these people. They convinced me an executive will be there at my place first thing in the morning next day to collect these docs. No one came. I am writing this complaint more out of disappointment than frustration. I work in a mobile phone service provider company and it is very sad to see the difference in service standards with our Indian counterpart.
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