Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel Mobile Karnataka - Airtel Mobile Network Issues Rustam Bagh Old Airport Road Bangalore | News #82475

Airtel Mobile Karnataka
Airtel Mobile Network Issues Rustam Bagh Old Airport Road Bangalore

I totally fed up and frustrated with Airtel Mobile network issue ongoing @ my apartment in Rustam Bagh, Old Airport Road, Bangalore.

I have spoken to several Appellate officers (latest one ShivakanthMeenakshiRohitAsha (Nodal)) and everyone has confirmed that there is a network issue @ Rustam Bagh and Airtel has proposed a new site.(Service Request with Airtel (30150724)) However Airtel doesn t have the budget for this new site in FY10 and not confirming exact date in FY11. (FYI, i have registered this complain back in November till date i haven t got any solution)

But still Airtel is not helping me in putting a small booster in my apartment providing a temporary solution. I hope to get some resolution from you folks

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Below the complete synopsis of my email back and forth with Airtel Nodal and Appellate OfficersAirtel Top ManagementTRAI

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&&&- Forwarded message &&&-

From: XXXXXX

Date: Fri, Oct 1 at 4:54 PM

Subject: Reminder 2: TRAI: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore

To: [email protected], [email protected], [email protected], [email protected], [email protected]

Hello Airtel Ambassadors,

Its very unfortunate that i had to register this complain to TRAI as no one in Airtel is willing to help me on my Airtel Mobile Network Issue.

I was hoping someone from the top management would help me in resolving my issue.

Writing in hope to get some help from the top management folks

&&&- Forwarded message &&&-

From: XXXXXX

Date: Fri, Oct 1 at 1:32 PM

Subject: TRAI: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore

To: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]

Cc: [email protected], [email protected]

Hello TRAI Officers,

I am finally writting you this email as i have ran out of options, I am totally frustrated with Airtel Mobile Network Bangalore.. I have send them numerous emailsphones and spoken to N number of NodalAppellateManagersIT Heads officers none of them have been able to help me.

I have spoken to several Appellate officers (latest one ShivakanthMeenakshiAsha (Nodal)) and everyone has confirmed that there is a network issue @ Rustam Bagh, Old Airport Road, Bangalore - 560017 and Airtel has proposed a new site.(Service Request with Airtel (30150724)) However Airtel doesn t have the budget for this new site in FY10 and not confirming exact date in FY11. (FYI, i have registered this complain back in November till date i haven t got any solution)

I have registered the complain on various complaint boards: http://www.icomplaints.in/airtel-mobile-network-issues-rustam-bagh-old-airport-04358.html

Airtel is not even helping me in putting a small booster in my apartment providing a temporary solution. I hope to get some resolution from TRAI.

Please don t disappoint me.

&&&- Forwarded message &&&-

From:

Date: Thu, Sep 30 at 1:04 PM

Subject: Reminder: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore

To: Aresh Sarkari

Cc: [email protected], [email protected], [email protected], [email protected], [email protected]

Hello Airtel Ambassadors,

Its quite unfortunate, that i have to write back to you folks again.. I still haven t heard any update from your end.. If the top management is not bothered about its customers i wonder the future of the company.

I hope someone would help me in resolving my Airtel Mobile Network.

&&&- Forwarded message &&&-

From:

Date: Thu, Sep 30 at 1:04 PM

Subject: Reminder: Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore

To:

Cc: [email protected], [email protected], [email protected], [email protected], [email protected]

Hello Airtel Ambassadors,

The reason to write you all this email is that i am fed up with Airtel Mobile network issue ongoing @ my apartment in Rustam Bagh, Old Airport Road, Bangalore.

I have spoken to several Appellate officers (latest one Shivakanth) and everyone has confirmed that there is a network issue @ Rustam Bagh and Airtel has proposed a new site.(Service Request with Airtel (30150724)) However Airtel doesn t have the budget for this new site in FY10 and not confirming exact date in FY11. (FYI, i have registered this complain back in November till date i haven t got any solution)

I have registered the complain on various complaint boards: http://www.icomplaints.in/airtel-mobile-network-issues-rustam-bagh-old-airport-04358.html

But still Airtel is not helping me in putting a small booster in my apartment providing a temporary solution. I hope to get some resolution from you folks

I am a genuine Airtel user i almost use all different products of Bharti. Please don t disappoint me.

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Complete synopsis of my issue and various mail to airtel .. I have lost the count of phone calls to customer care & appellate officers

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Except for one corner in my house there is no network signal @ my home...

Appellate Officer Bangalore confirmed there is a network problem @ my house. Airtel doesn t have the budget for hosting the big network tower in Rustam Bagh.. However, when i insisted on putting an small booster in my building or home Airtel is running out of stock for the last 3 months. I fail to understand such a multi million dollar company cannot buy boosters??? I have been following with Airtel with

4 Emails to Appellate Officer

2 Emails to Nodal Officer

3 Phones to Appellate Officer

2 Phones to Nodal Officer

5 Phone calls to Customer Care

I am totally frustrated and looking for some help from Airtel and General Public...

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From: XXXXXXXXXXXXXXXX

Sent: Thursday, April 29 6:40 PM

To: [email protected]; [email protected]

Cc: [email protected]

Subject: FW: Cell #: 9880XXXXXXX

Hi,

This is the 3rd time Airtel has forced me to write an email stating my woes. I have 2 complaints against which neither any action has been taken so far nor any communication has been sent to me regarding this.

1st issue:

I had raised a Service Request with Airtel (30150724) for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan. Airtel technician had come to my place to check the signal strength & had confirmed that the signal was weak & they would install new tower to boost the signal strength. I regret saying that no action has been taken so far. It s been more than 3 months now & we are still facing the poor quality signal at our place. We had called the Nodal office thrice but yet no concrete response from them too. Please can you ask someone to look into this ASAP as I m frustrated with using Airtel now because of no action taken on my Service Request & I m sorry to say that if this continues Airtel will lose on their customer.

I m totally fed up and frustrated of no communication from your side and no action too on your part. If these 2 issues are not resolved at the earliest then I will take this up with TRAI.

Please see the below chain of emails where I have explained in detail my plight.

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From: XXXXXXXXXXXXXXX

Sent: Thursday, March 11 12:01 PM

To: [email protected]

Subject: RE: Cell #: 9880XXXXXX

I have not heard anythhing from Airtel as of now. Is this the way you treat your customers. I am forced to believe that Airtel customer relations is just a farce and no action can ever be taken.

Looking forward for a reply at the earliest.

%%%%%%%%%%%%%_

From: XXXXXXXXXXXXXXXXXX

Sent: Tuesday, March 02 5:08 PM

To: [email protected]

Subject: Cell #: 9880XXXXXXX

Hi,

I just received a bill from Airtel where there was a letter stating about the improvement in network quality & also that 175 new towers are added in Bangalore. As I was going thru it, I realized that I had raised a Service Request with Airtel (30150724) for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan. It s been almost more than a month now & I regret saying that no one has come back to me with a concrete solution & neither the network in my house has been improved & I continue to face the problem of poor network coverage. Please can you ask someone to look into this asap as I m frustrated with using Airtel now because of no action taken on my Service Request & I m sorry to say that if this continues Airtel will lose on their customer.

Another instance of Airtel s poor customer service. Also, I had raised another request for registering for NDNC. The request number was W1015241884. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec). I have still not stopped getting junk sms on my cell.

Hope these 2 things are taken up at the earliest & I see some communication/progress made on them asap.

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Company: Airtel Mobile Karnataka

Country: India

Category: Miscellaneous

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