Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Lifetime Number deactivated without consent | News #58358

Airtel
Lifetime Number deactivated without consent

Dear Sir,

I had been using my Airtel prepaid number 9831523438 since 2004..I had recharged it with life time validity with an amount of Rs. 999 in 2005 my license used to display to be valid till 2021... I also had maintained a balance of Rs. 250 in my account..I used to use this number to connect to internet only and after few months as I was not satisfied with the service I had stopped using GPRS fecility and kept it only to receive/make calls... I had left my phone switched off for the last five months as I was not in kolkata..Today when I turned on the phone it is showing sim card registration failed... I contacted customer service more than 4 times (talked to Joydeep and Kaushik from customer care dept. on 14th Feb at 1:30 in the night) and they are dropping my calls without giving me a resolution and transferring the call to a number which is ringing for more than 5 minutes till the time I am fed up and am disconnecting from my end..Cusotmer service is saying that this number is a new number that has not been registered yet...

I still have sms-s from Airtel easy recharge saved in my sim card that proves that this number belongs to me and multiple other messages from Airtel as well... As I had not receievd any call or have not made any calls from this number since quite sometime..they have taken away my balance and are trying to resell the number to someone else... I have the SIM card and sufficient proofs at my disposal... I had paid such a huge amount to make this number a lifetime valid (five years back it was very costly to make a number valid for lifetime)... Please help me on this and let me know if you need any other information like sms registration number etc...

Need your kind assistance...

Regards,

Aniruddha

919883182510


Company: Airtel

Country: India

Category: Miscellaneous

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