Dear sir,
I am Bibhuti Bhusan Dash, Address-At: Jayamangalpur, Po: Biribadi, Dist: Khurda from ORISSA working as a Team Leader in call centre of Reliance communication (Smart GSM Service). My prepaid airtel number is "9938237127". I have taken the connection on 16th March. After that I have recharged Rs 999@/- Life Time Validity voucher on 10th April.
But the processing fee Rs2@/- is always deducting on recharge of Top Ups bellow Rs200.00 from 4th january which is beyond the company's rule. Only for this inconvenience i have called to customer care mor than Twenty times. All the CSRs and TL's have informed me it will be resolved soon but they are not giving any commettment date or Time and not refunding the money. Except that, Some of the CSRs have wrongly passed me "You are a Rs 495@/- Lifetime customer by which I am completely irritated and finally decided to take the help of Consumer Forum.
Finally, I request you update my priceplan of Rs 999@/- LTV and refund all the deducted processing fees within 48 working hours.
Yours Sincerely,
A frustrated Airtel customer
MSISDN:9938237127
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