Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Poor customer experience | News #58663

Airtel
Poor customer experience

Hi,

i am one of the airtel customer who wha been treated very badly by airtel employess at all different sectors. I have take a prepaid no. 9810580769 on 26th february ehich i have lost it after 5 days wnd when I went to the AIrtel contact centre at kirti nagar where I met rajan he told me that he doesnt have the sim of the number of that particular series I was astonsih to hear that .although he advise me to go to tagore garden branch and I went to tagore garden as nothing much I can and I have to restart my no. as I ent there I met karan whi told me that the no wil be ativated in 2 days which again astonished me as I was advised by the agent maximum takes 4 hours but still I agree and ask for a no. of the branch and he gave a mobile no. which was never answered by anyone for the next four days. On 5th day I got lucky and a girl answered the phone at 1845 and told me that the office is closed that really upset me NErt day I went to tagore garden branch to chk abouth the status as the sim was not activated there mr. karan this time talk to me very badly and told me that they did not recieve the documents of that numberAND TAHTS WHY THEY CANNOT ACITVATE THEN I WENT TO THE SHOP SAI BABA COMMUNICATION (MANSAROVAR GARDEN) WHICH SHOWED ME THE RECIEPT OF AIRTEL DISTRIBUTOR EHCH ONFIRMS THAT THE DOCUMENTS HAVE BEEN PICKED BUT HE ADVISED ME TO SUBMIT THE DOCUMENTS AGAIN WHICH I DID BUT TILL NOW AS WELL WHEN I CALL 121 AGENTS CONFIRM THAT TEY RECIEVE NO DOCUMENTS.

after reading all thsi could you please justify your brand THERE IS NOTHING PERSONAL WITH ANY AGENTS BUT I WANTAIRTEL TO ACTIVATE MY NUMBER

Kind Regards,

Ankur jain

fa335 mansarovar garden

new delhi110015

alt. no.9971777647

regards


Company: Airtel

Country: India

Category: Miscellaneous

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