Hi
This is with deep regret (for having opted Airtel broadband) that I am drafting this mail.
I am 100% sure that not even a single stone is gonna get turned, but it is my responsibility and of course, my rights to voice out my agony, pain and frustration.
Please refer my broadband transfer request no. 87164
I had placed a location transfer request from Kodambakkam to Velacherry (Chennai) last week, the 28th of May (Tuesday). It has been 10 agonizing days ever since my request has been raised in the system. Starting this Sunday, I myself have been following up on this transfer request and on each day I call each of the different customer care executives, I have been getting the same response uniformly "It will take two more working days. We have a technical error". At least I would have heard it from 5 different customer care executives.
Last Wednesday (06 May) morning, I was given to understand from the customer care executive that by the same day evening my service will be activated and was asked to be at home by 6:30 PM that day. Had to get a permission from office, and reached home promptly, but to avail no response from any body and to see nobody turning up for the wiring / activation.
The next morning again called up the customer care executive and was irritated when the executive told me that "It will take two more working days. We have a technical error". Had to explain him all my interactions that I had before and was had a real tough time to explain him what really happened. Then the same day the executive said I need to be at home by 7:00 PM, so that he would be sending the wiring person to my flat.
Again was at my home promptly in the mentioned time. The wiring persons came home at around 8:15 PM and said the wiring was done and it would take the next day to have the activation, which is when I got wild. I called up the customer care executive again. Explained from scratch again and finally the call was routed to his supervisor by name Mr. Veera (Contact number: 42185879). He was again listening to all my already repeated stories and finally he said the same would be done by the next day for sure, without any issues. After having taken two days permission to leave office early by 6:30 PM on Tuesday and Wednesday, I had requested Veera, if the concerned person who will be activating my broadband service, could come at around 9 PM. Veera said that is not a possibility and asked me to be at home by 8 PM.
Again, as if my employer is Airtel, I obliged, reaching my home at dot 7:30 PM yesterday (Thursday). Was waiting until 8:15 PM, when I called back Veera on the whereabouts of the activation person, for which Veera promptly uttered, "Sir, they are on the way sir. Currently in another site. Would sure come and complete the activation by EOD today". Again when I called him back at 8:45 PM, Veera replied in a slightly irritated tone "Boss, I am here and what can I do about they not coming" types. I understood his plea and was patient again until 9:15 PM.
When I called back at 9:15 PM, there was no response and I would have at least called him up for 20-30 times, to avail no response.
Was extremely annoyed and was so upset by this pathetic and hopeless service promised, if not provided by Airtel. Again, while I called Mr. Veera today (08 May) at around 3 PM, the first call rang until it was ended. Starting my second call, the next 4 calls were disconnected immediately it rang.
Is this the way, as a brand Airtel treats, if not values its customers? Will Airtel waive off the transfer charges or waive off the tariff starting last Monday to today (for which I am paying the monthly rental for no usage of Airtel), that too, for no fault of mine? More than the money part, can Airtel respond to the pain, irritation, agony and trauma that I underwent just for a simplest of a process called "Broadband location Transfer"?
Why are Airtel so-called "Customer care executives" be so irresponsible, non-resposive and non-understanding? Can anyone suggest how to register a formal complaint on them.
Ganesh
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