I had discontinued the services w r t the mobile no 9903979469 in February after visiting your city centre outlet personally in kolkata.
However find bills have continued to come in March and April also paid up erroneously by me. Subsequently on calling up the helpline 121 as instructed on the reverse of the bill on May 16 th I was told that no help could be given on this helpline and that i should dial 9831012345. On dialling I was put on hold without even someone enquiring into my complaint for over 45 mins. I had to dial again and finally managed to contact with Suman at 6.10 p m and after hearing out he said that he did not know how i could get back my refund for the bills paid which were raised against me after submitting my request for discontinuance. However that he would resolve the issue by May 27 11 hours.
I am still waiting for the same to be resolved and have been once again been billed for the same in June vide Bill no 51030906.
I see no resolution until I write to trai and am therefore forwarding this complaint to them.
Yours truly
mallika Chatterjee
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