This is to put on record my utter disappointment with the service of Airtel broadband customer care team. From the facts stated below, you will understand that the customer executives have been continuously lying and deceiving me:
I have been a user of the landline number 044 42142887 and broadband since August and I hold an excellent record for prompt payment of my bills. In December I had to leave the country for a few months on work and I had requested for cancellation of the aforesaid line.
I returned India on May 30 and I immediately placed a request for re-activation/reconnection of the aforesaid line by calling the customer care number 4444121 and my request for re-activation of the line 4214 2887 was taken by Mr. Harish and given a reference number 20373010 on May 30. I was informed by him that the line will be restored before 11:30 am on June 8. He assured me that the date given is the maximum time they would take to restore the line but they would be restoring the line much before that.
However, no one visited my residence or even made any call regarding the restoration of the line and nothing was done by June 8. Therefore, I made a call to the customer care number on June 9 and complained to Ms. Bharathi, who apologized for the delay and took a fresh complaint and gave a new reference number 20703734 and promised me that the line would be restored maximum by June 11. I called the customer care on June 10 and spoke to Mr. Sampath just to reconfirm that they had all my contact details and that they would restore the line at least the next day. He confirmed that the line will be restored the next day and I believed him.
However, the line was not restored by June 11 as promised and I felt completely cheated.By evening I received a call from Mr. Basha from the customer care department apologizing for the delay and he transferred the call to Mr. Jeshan in the back end office, who promised me that the line would be restored by Saturday June 13. On June 11 an executive from Airtel visited my residence but instead of restoring the line he took my signatures on a subscriber enrollment form and promised me that the line would be restored the following day or latest by Monday June 15. However, once again I was deceived and lied to because the line was not restored as promised.
I called the customer care line on June 15 and complained to Mr. Srikanth, who transferred the call to Ms. Genova, who apologized to me for the delay and took a fresh request 26548865 and assured me that the line would be restored within 4 hours. But once again it proved to be a lie. Nothing happened in the next 4 hours and I called the customer care number again and this time I spoke to Mr. Daniel, who after consulting his superior Mr. Blessing, assured me that the line would be restored within next 24 hours.
After 24 hours, when the line was still not restored, I called the customer care number and spoke to Mr. Maniraj and thereafter to Mr. Srirangam who apologized, and took a fresh request 20801778 and promised me that the line will be restored as soon as possible. I once again called on June 17 and complained to Mr. Robert about how irritated and cheated I felt by the action of the Airtel executives.
Today i.e. June 18 I called customer care again and spoke to Ms. Aysha, who said my request has been closed without giving any reasons.
I am utterly shocked, disappointed, cheated and extremely irritated by Airtel’s service. I used to have great trust in the brand Airtel especially because I’ve been a user of their services for 4 years. But all that has been shattered now. Now according to me Airtel’s service has the lousiest service. I am going to dissuade people from choosing Airtel, which had become worse than the public sector service providers.
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