I am himanshu singh a resident of Mumbai
i have a airtel prepaid number 9967238449
on 21st october my validity had expired and i got my mobile recharged with a Rs.200/- validity in the morning around 8:30 AM. I got the amount as well as validity credited immediately
Around 1:23 PM i received a SMS from Airtel telling that i can get a extended validity of 180 days and credit of Rs.200 if i get a recharge of Rs.499
i got my number recharged again at 11:30 PM in night for Rs.499. The amount of Rs.200 was immediately credited but the validity was still showing as 1 month
i called up customer care (CUSTOMER TORTURE) on 121 and informed him the same
a) on that day i was given a reply that it will take 48 hours to show the validity
b) i called after 48 hours then one person told it will take 70 hours
c) i called up after 70 hours they guy told me that he is taking down my complain. Later on i found ut he never took down a complain when an another executive inofrmed me 2 days later that no complain is there in my account
d) one new executive told me that this one month validity remains there for one month and after 1 month i will get validity of 5 months automatic
e) i again called up a day later finally my complain number was noted down
f) on 29th october a person from resolve department of airtel called me and assured me that i will get the validity after 24 hours. abd he asked me to call on 121 and tell them that resolve department had called up
i did the same but the madam who picked the phone was very uninterested and told me that if the resolve department had called up it will b done
g) again on 30th october i called up after 36 hours and the new executive told me it will not be credited
h) i went to airetl relatinship centre in mulund on 31.10.2007 and there the lady executive told me that since i had already rechrged in morning i will not get validity of 180 days
i told her i got sms from airtel at 1:23 PM in afternoon and that is well after 5 hours i had rechrged so airtel should had send me SMS
can anyone help me put
can i drag airtel and mr mittal to consumer court to redress my complain
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