Please read the mail below. and hope to have resolution on this ASAP.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected]
To: [email protected]
Subject: RE: UNSATISFIED CUSTOMER-TIME OVER-REMAINDER 4
Date: Thu, 20 Aug 17:50:21 0530
DONT KNOW WHY YOU HAVE BUY TIME LIKE THIS CANT YOU PEOPLE NOT JUST SEND THE REFUND CHEQUE TO THE ADDRESS MENTIONED BY ME IN THE MAIL BELOW AND WHY IS IT GETTING POSTPONED.
AIRTEL IS REALLY UNPROFESSIONAL IN HANDLING QUERIES.
ADDRESS IS
Akshay S
ICICI-MF
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015
90253-45600
APPRECIATE IF YOU TAKE SOME ACTION ASAP
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Appellate. [email protected]
To: [email protected]
Subject: RE: UNSATISFIED CUSTOMER-TIME OVER
Date: Thu, 20 Aug 15:50:42 0530
Dear Mr. Akshay
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 13th August regarding mobile # 9500045647, 9500045648
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We wish to inform you that we have registered your complaint on Refund for the above mentioned mobile number against the Service Request Number:28163231. We will revert you on or before 01/09.
We request your cooperation till then.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 547331907
We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [email protected]
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm
Akshay S 13-08 03:23 PM
To
cc
Subject RE: UNSATISFIED CUSTOMER-TIME OVER
P Please do not print this e-mail unless it is absolutely necessary P
YOUR 45 DAYS TIME FRAME IS OVER FROM THE DATE OF DEACTIVATION PLEASE HAVE THE CHEQUE OR DD COURIER TO THE ADDRESS MENTIONED BELOW ASAP, HOPE YOU DO NOT GIVE ME ANY MORE REASONS, THIS IS REALLY A CHEAP ATTITUDE OF AIRTEL TO CHARGE ME FOR THE SERVICE THAT I HAVE NOT USED AT ALL, THIS IS THE KIND OF SERVICE YOU PROVIDE TO US.SAD TO HEAR I WILL SURELY SEND THIS TO TRAI.
ATLEAST SEND THE DD TO THE ADDRESS MENTIONED BELOW ASAP.
Akshay S
ICICI-MF
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015
90253-45600
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Appellate. [email protected]
To: [email protected]
Subject: RE: UNSATISFIED CUSTOMER
Date: Wed, 12 Aug 17:40:22 0530
Dear Mr. Akshay,
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 5th August regarding mobile # 9500045647, 9500045648
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
Regarding 9500045648:
We would like to inform you that the above mobile number has been activated on 10/06/09 and deactivated due to address verification negative as on 24/06/09. Hence monthly rental of your bill plan & extra topping of Rs. 95.74 (incl tax) has been charged till the date of deactivation as mentioned below.
We also like to inform you that the deposit of Rs.300 will be adjusted towards the outstanding amount Rs.95.74 and the remaining amount Rs.204.26 will be refund to you within 45 days from the date of deactivation.
Regarding 9500045648:
We would like to inform you that the above mobile number has been activated on 12/06/09 and deactivated due to address verification negative as on 26/06/09. Hence monthly rental of your bill plan & extra topping of Rs. 134.34 (incl tax) has been charged till the date of deactivation as mentioned below.
We also like to inform you that the deposit of Rs.300 will be adjusted towards the outstanding amount Rs.134.34 and the remaining amount Rs.165.66 will be refund to you within 45 days from the date of deactivation.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 544924742.
We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [email protected]
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm
Akshay S 05-08 11:24 PM To
cc
Subject RE: UNSATISFIED CUSTOMER
P Please do not print this e-mail unless it is absolutely necessary P
This connection was never used and how can you ever tell me that it will be adjusted in the
Bill. This shows that you have not read my mail at all.
I appreciate if you can revert to me with complete details.
Thanks
Akshay.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Appellate. [email protected]
To: [email protected]
Subject: Re: UNSATISFIED CUSTOMER
Date: Wed, 5 Aug 16:56:17 0530
Dear Mr. Akshay
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 3rd August regarding mobile # 9500045647 & 9500045648
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We wish to inform you that we have registered your complaint on deposit of Rs.300 for the above mentioned mobile number. An amount of Rs.300 will be adjusted with Outstanding amount and the remaining amount will be sent to your billing address within 45 days.
We request your cooperation till then.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 542460784
We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [email protected]
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm
Akshay S 03-08 07:01 AM To,
cc
Subject UNSATISFIED CUSTOMER
P Please do not print this e-mail unless it is absolutely necessary P
You have told me that you will revert to me on or before 22/07 regarding my refund, will the team ever get back to me or??
This is really sad to hear that this is highly unprofessional of airtel to treat the customers and charge them who has never used your service.
I am looking forward to hear from or else i will need to escalate.
call me at 91-90253-45600 or 95000-46556 and give me a solution for the same.
Akshay
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Appellate. [email protected]
To: [email protected]
Subject: Re: FW: Verification and REFUND URGENT
Date: Fri, 17 Jul 10:52:55 0530
Dear Mr. Akshay
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 14th July regarding mobile # 9500045647 & 9500045648
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We wish to inform you that we have registered your complaint on Deposit amount refund for the above mentioned mobile number against the Service Request Number: 27831419. We will revert you on or before 22/07.
We request your cooperation till then.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 535899957.
We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [email protected]
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm
Akshay S 14-07 01:28 PM To
cc
Subject FW: Verification and REFUND URGENT
P Please do not print this e-mail unless it is absolutely necessary P
Any Update on this
It is going to be a Month.
Appreciate a response. if you are really ethical and corporate oriented.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected]
To: [email protected]; [email protected]
Subject: RE: Verification and REFUND URGENT
Date: Wed, 24 Jun 12:00:24 0530
Hi simi
This doesnt make sense as you have just copy pasted the same answer to me. Can you read my mail please
Either REINITIATE THE VERFICATION PROCESS ELSE REFUND. UPTO YOU TO CHOOSE IT.
Guess you can Reinitiate the Verficiation Process since you dont have an option to Refund, you reinitiate the process and you please ask your sales excecutive to collect the present address documents from me.
Sales Executive : 98408-15109 - SAtish
Jaffer : 98404-16082
I spoke to Nagesh : 98940-10002 he said the system will process the Refund after 45 days.
You mean to say all these guys have just given me wrong information.
Can you check and call me on this Number 98411-94422.
Regards
Akshay
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Appellate. [email protected]
To: [email protected]
Subject: RE: Verification and REFUND URGENT
Date: Tue, 23 Jun 16:02:50 0530
Dear Mr. Akshay
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 22nd June regarding mobile # 9500045647 & 9500045648
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We regret to inform you that the above mentioned mobile numbers are barred due to Address verification negative " Shifted "
We also regret to inform you that an amount of Rs.300 is not a refundable amount, the same is only adjustable amount with 4th month bill to 6th month bill (Rs.300 / month) if the number is active. The same is non refundable or non adjustable if the number is deactivated.
We request you to send the scan copy of the receipt, with Executive name and Mobile number to initiate further action.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 530985077
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [email protected]
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm
Akshay S 06-22 03:23 PM To
cc
Subject RE: Verification and REFUND URGENT
P Please do not print this e-mail unless it is absolutely necessary P
Hi
This is Really Heights of AIRTEL to do this then in that case please Re-Initiate the Verfication process Else Refund the Money, why on hell should i pay for the service which i have not even used at all, i have not even sealed open your package yet.
Either REINITIATE THE VERFICATION PROCESS ELSE REFUND. UPTO YOU TO CHOOSE IT.
Dear National Consumer Disputes Redressal Commission Team,
Request you to kindly intervene on this and help me out the earliest.
AIRTEL TEAM: You either reinitiate and get both my Lines Activated else REFUND.
Thanks
Akshay
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Appellate. [email protected]
To: [email protected]
Subject: Re: Verification and REFUND URGENT
Date: Mon, 22 Jun 14:24:50 0530
Dear Mr. Akshay
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 18th June regarding mobile # 9500045647 & 9500045648
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We regret to inform you that the above mentioned mobile numbers are barred due to Address verification negative " Shifted "
We also regret to inform you that an amount of Rs.300 is not a refundable amount, the same is only adjustable amount with 4th month bill to 6th month bill (Rs.300 / month) if the number is active. The same is non refundable or non adjustable if the number is deactivated.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 530619999
We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [email protected]
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm
Akshay S 06-18 02:56 PM To
cc
Subject Verification and REFUND URGENT
P Please do not print this e-mail unless it is absolutely necessary P
Hi Team,
Subject: Refund
I took 2 airtel Postpaid connections from Satish 98408-15109 and the numbers are 95000-45647 & 95000-45648
and these two connections were disconnected for the reason that "No such person stays " in the current residence.
The address proof which i have given is
Flat # 18, Ramma Flats
88, Gandhi Nagar 2nd Main Road
Adyar
Chennai 600-020
and your Field executive called me and told me that there are only workers staying there, i told him we are renovating
the house and you can take it as a permanent address itself, infact i gave him the address as were i am staying now
he told me he will not be able to take that and he rejected the verfication.
I agree that you have your own Rules and Policy i am ok with that.
Now comes the Refund Part i have paid a total of Rs.600 to take these two connections. I was told by satish
that i will be refunded these amount as it is system generated process and it will take about 3months. Guess thats a
long time to arrange for the refund. Please get that done automatically.
I reuqest you to send me the Refund Cheque to my Office address at the earliest since I am renovating the house nobody
will be there to receive the courier.
Kindly arrange the same to be delivered to my Office Address and my office address is
Akshay S
Deputy Manager - IPRU
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015.
Ph : 91-98411-94422
I would appreciate a reply for this at the earliest.
Regards
Akshay
&&&&&&&&&&&&&&&&&&&&&&&&&&--
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This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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