Airtel
Customer privacy abuse and criminal offenses

Ashwin N Salla

Mobile: 91 9892279223

16th October

To,

The Airtel Relationship Manager

Subject: Customer privacy abuse and criminal offenses.

Dear Sir,

I have been a loyal airtel customer since the past decade as your records would show. I had recently changed my phone plan from prepaid to billing because one of your franchisee dealers had called up with a new plan in airtel. The above mentioned dealer is Bhumika Enterprises situated at Malad (West) and the person calling was Karan (9967006450) who then sent an airtel executive with a valid ID card to fill up my form and complete the formalities. I furnished my documents to him and since the person had an ID and your customer forms, I had no reason to doubt the motives of this enterprise. My verification was done in due course and my billing services were activated, further proving the credibility of this enterprise. However, barely a week after this I received welcome letters for three add on numbers booked under my name without my consent and on the same day I had Mr. Bharat from Delta Agency visit my residence to verify address for the three numbers:

9004659244

9004391773

9004651558

I had no knowledge about these three numbers since I had not applied for these. The agency told me that they are provided info from the sales dept. of airtel. I immediately called Shekhar Gawde (9892800364) from Delta Agency and Mr. Arif Sheikh (9867045837) and barred the services on these three illicit numbers by asking to fail their verification. This only leads to one thing that my documents provided to Bhumika Enterprises were stealthily used to purchase 3 sim cards in my name.

This is a criminal act and the imaginable consequences are innumerable. Had these numbers not come for registration, I would have been held responsible for any illegal/ anti-social activity carried out using these numbers. All this just because airtel has given away its franchisee to small time pick- pockets. I humbly request airtel to disassociate its name from such dealers and maintain a tough stand against customer privacy abuse.

Ashwin Salla