I was using Aritel broadband connection telephone number 0124-4382656, account number 12410174. On Aug 5th I requsted on Airtel customer care to disconnect the broadband service. Airtel request reference number is "828362". Executive of Airtel asked me to deposit the due amount and confirm that the connection will be disconitnued
I paid all the due amount. But even after three month, the connection is still in active state. I reported this problem to airtel through mail on Sep 25 at Care. [email protected].
I got response on Oct 6 that Airtel already received the request and they will disconnect the number.
Here is the response which I recevied from Airtel executive on Oct 6.
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Dear Mr. Aggarwal,
Thank you for writing to Airtel Telemedia Services.
We would like to inform that your request regarding cancellation for Airtel
fixed-line 01244382656 is already registered with reference number “828362”
and same is under process.
Our team is working on this and our executive will revert to you soon.
We seek your cooperation in this regard.
Further, your concern regarding bill has been registered with us. The same
will be addressed within 3 working days. The reference number is 25102492.
In case you require any further assistance, please
? Call us at 121 from Airtel fixed-line or Dial 0124 4444121 from other
numbers
? E-mail us at [email protected]
? Fax us at 0124 4008901
Note: Please mention your Airtel fixed-line number along with STD Code,
e.g. 0114XXXXXX in the subject of the email whenever you write to us for a
quicker response. Do not include any space or special character between the
digits.
Warm Regards,
Anit Singh
Customer Care
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Even after confirmation, the connection is still in active state. I have written twice to Aritel on date Oct 20 and Nov 12. Now Even Airtel does not care to respond to my mails. They keep sending bills month by month.
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