Airtel
Getting ECS debited even after surrender of the SIM card

Hi,

I would like to bring to your kind notice the below issue.

I was using a GSM mobile connection from Airtel with the number 98454 20025. I surrendered the sim card on 15th of December in one of the Airtel outlet at GR communication jeevenbhimanagar, Bangalore. The simcard were accepted and the full and final bill was cleared by cash as I was leaving India.

As my mobile bills were attached to Citibank for ECS bill payments, Airtel has been deducting as usual the minimum amount irrespective of many mails and reminders. I did even send the scanned copies of my sim card acceptance from GR Communications from abroad. It is been two months now they have been debiting from account. Airtel is dragging the isusse with diffrent reference numbers and diffrent customer care executives asking us to narrate the whole story every time. Kindly look into my complaint with at most urgent and get the money rolled back to my account.

Thanks and Regards,

Kavitha.