Have been contacting & complaining the Customer Support executive and no response till now.
Please find the mail trails sent to them. If any can provide the Business Manager's email id, residing in India and Consumer forum's id, it would be helpful for me to proceed further.
Regards,
Praveena Giriprasad
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Mobile # 9790924032 worst services
Monday, 7 April 6:55 PM
From:
"praveena giriprasad"
Add sender to Contacts
To:
[email protected], [email protected]
Cc:
[email protected]
Ms. Suganya, can you call me at the number specified in the subject and with this mail for us to proceed further.
I surely need a call from you at the earliest.
Mr. Venkat, fyr... please check out the mail received from Airtel as response for such a big mail. Great isn't it.
Regards,
Praveena Giriprasad
& On Mon, 7/4/08, [email protected] wrote:
From: [email protected]
Subject: Re: (Mobile No:=9790924032) Worst Services Message From praveena giriprasad [REF:152856818811]
To: [email protected]
Date: Monday, 7 April, 3:35 PM
Dear Ms. Praveena,
Thank you for contacting Airtel.
This has reference to your email dated 07/04/08; we would like to inform you
that we are unable to take further action as the connection is in the name of
Mr. P. Sridiwakaran. Hence we regret to inform you that we are unable to
process the same. We request you to kindly forward the request through
subscriber? s mail id.
Kindly be informed, this is to maintain a single point of contact for
interactions related to the connections subscribed in the name of Mr. P.
Sridiwakaran.
For further assistance mail us at [email protected] or message to 121 (toll
free)
We value your association with Airtel.
Warm Regards,
Suganya
Customer Relationship Officer
Bharti Airtel Customer Care.
&- Original Message &-
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|Dear Customer Care Officer & Mr. Uday? Marketing Executive,
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|Mobile Number : 9790924032 |
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|Name: Praveena |
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|This mail is addressed to both Airtel Customer Support Executive and |
|Marketing Agent Mr. Uday Kumar, Glitz Ventures. So
I request both of you |
|to respond on this mail. I donot encourage any calls regarding this. I |
|prefer mail responses only. |
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|Let me put down the issues : |
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|*I was met by Mr. Uday on 04/04 evening for Airtel Postpaid |
|connection. I was assured the following : |
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|1.ISD Messages will be maintained at Rs.3.00 |
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|2.Confirmation mail from his boss Mr. Venkat, that the deposit of |
|Rs.1, 750.00 will be refunded when deactivation request is being placed. |
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|Till date I haven? t received any confirmation mail with regard to
the |
|above details. For your kind information, I have not opted for Advanced |
|Rental Plan. This is a fresh plan and the details are as follows: |
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|Rent |
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| 150.00 extra charges (by |
| getting some approvals)
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|Local Call Charges |
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|AIRTEL |
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| 0.49 |
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|OTHERS |
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| 0.75 |
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|LANDLINES |
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| 1.50 |
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|STD Call Charges |
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|AIRTEL |
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| 1.00 |
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|OTHERS |
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| 1.00 |
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|ISD Call Charges |
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|SLAB 1 |
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| 6.40 |
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|SLAB 2 |
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| 9.20 |
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|SMS Charges |
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|Local |
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| 1.00 |
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|National |
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| 1.00 |
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|ISD |
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| 3.00 |
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|SPECIAL BENEFITS |
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| 150 mints? any mobiles |
| free/50 SMS Local National |
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|By Saturday evening the card got activated? first disappointment (due to |
|delay in activating the card) and I was confirmed that
the ISD facility |
|will get activated on the very next day. But the same has not happened. |
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|I wanted to have this postpaid card with this offer, bcoz I need to make |
|lots of ISD calls and messages. Its of no use to activate the card without|
|activating the ISD facility. |
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|I have also given them a cheque favouring? GLITZ VENTURES? for Rs. |
|2, 250.00 drawn on Indian Overseas Bank dated April 04
and the cheque|
|number is 738255. |
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|*Second issue is totally with your customer care centre. As I told you |
|earlier, the card got activated just few days before. But I have been |
|forced to call your 121 very frequently. I hope you can check how many |
|times I have called you people for one single request |
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|I wanted to have a song with the title? Nuvvu Nuvvu? from the movie
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|Khadgam as my Hello Tune. I happened to browse your website www.airtel.in |
|and went in for search of that song and the Direct Calling Code is |
|543211-100769 and the SMS Code is MA769 and MC946. I was not sure which |
|was the song. However I sent 2 SMS to your number 543211 as per the |
|instructions given in your website. |
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|I got a confirmation response that? thanks for subscribing Rehman? s New |
|Song? which I have not placed any request. I called up 121 and was again |
|guided by a female and I followed her instructions, which was the same, |
|which was done by me earlier..
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|However, I was not satisfied with the same SMS response. So I again called|
|up and a guy spoke to me in Tamil, apologized for the inconvenience and |
|asked me to go in for a search thru SMS and not thru net. I did so and got|
|a response saying no such search found. Message sent to 543211 was SEARCH |
|SONG TITLE, i.e the above mentioned song title. |
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|Imagine how irritated I should be and again called up where another guy
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|spoke to me and after few minutes I got a message saying? thanks for |
|deactivating the hello tune facility and if you wish to activate the same, |
|type??..? |
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|I again called up another executive, who again spoke to me in Tamil, told |
|him the entire story, he apologized and told me that if I send the SMS |
|from my end for the hello tune request, the song will be activated |
|instantly. But if the same is done by your Airtel executive from their
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|end, it takes 24 hours to get activated. Till now, nothing is activated |
|and I could hear the Airtel music alone. |
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|For your kind information I have attached the details extracted from your |
|website, but I was confirmed by your executives that the SMS code was |
|wrong. Howcome the details provided by the executive and the Website |
|differs. |
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|I
hereby request you to take immediate action. Else I wish to deactivate |
|the card. Ensure that all the points are addressed in this mail. |
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|I repeat, I donot encourage any calls on this. I want mail responses. |
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|Regards |
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|Praveena Giriprasad
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