Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Recieving unwanted and unsubscribed services continuously | News #65582

Airtel
Recieving unwanted and unsubscribed services continuously

One fine morning i started recieving SMS's from service provider no 3333, which contained news updates and mentioned the name of Headlines Today. Firstly i thought that this might be a mistake, i called up customer care of airtel and put a request to stop this. They asked meto send an unsubscribe messege to the no. 53333 and the service will automatically be stopped in 48 hrs time. I did the same and in reply recieved an SMS from the same no that I am not subscribed for any news services. I thought then that the problem has been sorted out. But the SMS'sdidnt stop, infact it also started to give me cricket updates and the incoming SMS frequency scaled to almost around 25-30 SMS's a day. I still waited patiently for 3 days for the service to stop, but it didnt. I complained again, this time i was given another new number which was 650 and told to sms 'STOP', the representetive of airtel assured me this will stop all service provider messeges in 48 hrs. I waited again for almost around 3 days, stil nothing happened. The SMS's kept pouring with the same frequency. I again called after afore mentioned time and this time airtel representative told me that she has put an online complaint and the SMS's will stop in 4 hrs. Today its almost 2 days to that and still no change. It is quite harrassing, every 10-15 minutes their is an SMS, it not onl disturbs me badly during my work or rest hours but floods my message box with unwanted information. Kindly let me know what can i do about it.


Company: Airtel

Country: India

Category: Miscellaneous

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