Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - SUB: Request for Confirmation about de-activation of background music through SMS within 24 hours | News #66684

Airtel
SUB: Request for Confirmation about de-activation of background music through SMS within 24 hours

Dt. 6.5.2008

To,

The Chief Executive

Customer Complaint

Airtel

SUB: Request for Confirmation about de-activation of background music through SMS within 24 hours.

I purchased Life Time Free Incoming Prepaid connection of Airtel on 22.8.2007 and got the telephone no. 99972-37638. About 10.3.2008 background music was activated without my consent/option and Rs. 20/- was deducted from my account. Instantly, I lodged the complaint to this effect on 27.3.2008 with Customer Care and they assured me to de-activate the background music and confirm it through SMS within 48 hours.

Thereafter background music was de-activated but no confirmation was made.

On 30.3.2008 I again lodged my complaint with customer care and they asked to dial at nos. 543214 and 543211808 also. I tried to contact the above numbers but there was no response.

Meanwhile my coupon balance became Nil and on 08.4.08 I purchased coupon of Rs. 25/- . Immediately Rs. 20/- were deducted from my account and on 12.4.2008 I received 3 messages.

I instantly reported the matter to customer care on 12.4.2008. They asked me to lodge the complaint on 543214 and shown their inability to understand the complaint/problem intentionally. I also contacted at 543214 and lost my money but the result was Nil.

Any how I got the information that I may lodge my complaint till 10.5.2008.

It is not out of place to mention that there are so many similar complaints on Internet about background music and the Airtel is loosing the credibility.

In view of above you are called upon to confirm the de-activation of background music through SMS within 24 hours and also refund Rs. 40/-.

Poonam Mittal

99972-37638


Company: Airtel

Country: India

Category: Miscellaneous

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