Hi,
This is in regards to my airtel postpaid no. 9818212252, my
outgoing was barred without any notice for which I can't even call 121 or
9810012345. This is not for the first time it happened, it happened so many
times with my existing no. 9958455338 as well. I am fed up with the bad
customer service at Airtel. I must take some actions now.
Few things that usually happens:
1) Poor cust support.
2) Will provide misleading info on issues raised
3) Arrogant reply from CSR
4) No escalations method on unresolved issues.
5) No dead lines on resolving problems
6) Customer has to live on their mercy
I,? infact don't expect common sense with the customer care guys.
(sometimes you must not even expect a resolution.. very often they close
calls, a lot of them, indirectly saying it is not possible to correct it).
Once, I got very irritated with the way the courier service airtel uses,
throws my airtel bills on the lawn... and make me go searching and pick it.
Ignorant at their best.. they mean they are very busy and can't bother to
insert it into your letter box sticking on your gate. I was out picking my
bills again, or worser, the stupid person delivered my bills in somebody's
house, and somebody's bill in my house. I went back to them, the customer
service people, and asked them to change the options to email my bills..
they simply advised me to do it on-line at their website... though i had
taken the time to call, they wanted me to first try it there.
I did try... Airtel website rocks.. rocks the negative way.
Nothing will work, and all information they provide regarding help
documents or contact emails, will all point to the same intelligent
thing... "the customer service team". The website will ask you to email
complaints to [email protected], or something like that.
After facing such issues, i would strongly recommend against airtel
postpaid connections as the customer has absolutely no control on his
number. They connect and disconnect at their own discretion and errors.
Also no warning is issued prior to disabling the number. The customer care
officials are also no help as they are only apologizing most of the times
which does not help much.
And another facet proves that Airtel is striving hard to reach 6-sigma
level when it is about call management - all the shift managers are always
busy, and all my calls are "accidentally" cut after me waiting on hold for
10 minutes, waiting to talk to someone after being put on hold.
Getting to speak to a customer support service engineer in Airtel is real
pain. Why don't Airtel implement simple to use telephone customer service
?
I need to navigate those annoying recursive menus. There is no one menu
which leads me to person. I really don't know how I was able to speak to
a person after spending thirty minutes on the phone. The funny part was,
the support person is unable to tell me a way to reach her directly,
according to her if I wish to talk to a person, I have to go through this
enormous pain.
If I don't get an satisfactory and an immediate response, I challenge
"Airtel" - I'll bring the same in front of consumer court as well e-mail to
all the corporates and individuals who use the Airtel connection.
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