Respcted Sir/Madam,
My name is Soma Samanta, i stay in Dehuroad, pune, maharashtra. On 4th Jan in the noon time i had done AIRTEL recharge of rs.98 for facebook browsing from retailer on this number: 9860220233 and it got activated. Later when i called customer care (for which i faced a lot problem to get connected) for internet settings on my cell, the person misguided me due to which one more recharge of rs.98 got activated and that balance got deducted from my account balance. Again for 3 consecutive days i dint get connected to customer care service and today i.e, 7th jan when i got chance to talk, the person is telling that he cant refund my lost money and i have to use unnecessarily 4gb net browsin due to addition of 98 recharge. I requested him to transfer the call to executive and talked to her but in vain. Sir due to this big amount of loss and deteriorating customer service of airtel, i am very much annoyed. Besides this any scheme message even if read gets activated by no means. The service is literally getting disgusting as am an airtel user from past 6 years. Please take necessary action. I am lookin forward to you. Thankyou.
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