Complaint / review / scam report
Bad Service

This is regards my continued dissatisfaction regarding the handling of the above service request and the complete lack of support I am getting from your helpdesk

Just to give you a little bit fo a history, I have an airtel post paid cell connection bearing no. 9880290673

This was under corporate connection through 'Tesco Hindustan Service Centre' till 30th June 2008

I had contacted your customer service centre at Nadidurg Road and requested them to transfer this no. to my personal connection. I had submitted the following documents as per their advice on the same day -

1. 2 photgraphs

2. Copy of my passport

3. Copy of my credit card

4. Authorisation for auto debit of the billing thru the credit card

5. Address proof (my voters ID card)

6. No Objection letter from Tesco

I was told that all the documentation was in order for the transfer and the same would be done with in 48 hrs. However, when this was not done after a week, I made several follow ups with your helpdesk no. 121 and each time, I was getting the answer that the status is 'in progress'

Suddenly, on 7th Aug, I got an SMS from your 121 no. stating that I had not submitted the required documents for the transfer (without any details) asking me to submit the same. I tried calling your helpdesk regarding this, but they do not have any further clue on this. I also requested the helpdesk to provid me the landline or any contact no. for the Nandidurg road office, but the answer I was given was that the same was not available and I should be making a personal visit to the office

On 11th Aug 2008, I realised that all my outgoing calls were banned from my cell. Calling back your helpdesk was not of any use and your people started behaving rudely when I tried to request them for help

I am in a resposnible position in a corporate and cannot keep making visits to the office for every single issues. I believe what could be sorted out over phone is assuming huge proportions resulting is extreme dissatisfaction

Author: Narasimhan S

Offender: Airtel

Country: India   State: All India

Category: Miscellaneous


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