Complaint / review / scam report
Connection Disconnected

I had recently taken an airtel connection. Actually i had got a call from airtel about an attractive plan and i had taken i. i gave the guy my address. Next day he came to my house gave me the plan collected 300 rupees and told me that it would get activated the next day. for next 2 weeks my plan was not activated luckily i took the guys number and called him every day and finally my connection was activated. as soon as it was activated i called him to check whether i got the plan that i opted for but to my surprise i found out that they had placed me in some other plan i called up the guy be he was unavailable. after 2 days i got a call from airtel they told me there was some address verification problem and they were gonna come to my house for verification i was fine. i wrote a complaint about the bill plan to the airtel 121 they came back to me after a few days telling me that my bill plan will be changed. next day my outgoing stopped when i inquired they told me the verification guy could not find my house so they did it. i told then that atleast they should inform me they said y said it was standard procedure. i gave them my address again and told them how to get to my place but again no one came. i even went to their gallery and told them my address still no one came. then one day even my incoming is stopped when i went to the gallery they said the verification guy cannot find my address and now my number is gone. i cant believe this how do they treat their customers like this they said i should catch the guy who sold me the plan. i was so amazed at his response i mean isnt this the same company cant the departments have any coordination. someone says go there some one says go there. and now no one responds. when the guy wanted to collect money for the new connection they found my address perfectly and they used to call me every day and now no one is available. fir a 300 rupees plan i have wasted more than 1000 rupees and so many hours but all in vain i want some punishment for airtel this is too much they have literally harrassed me and i have been without a phone for over a month now. can someone help in this case or atleast tell me how to approach the consumer court i wanna file a lawsuit on airtel. please never buy airtel they have the worst customer service.
Author: Abhizar Bootwala

Offender: Airtel

Country: India   State: All India

Category: Miscellaneous


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