Dear Sir/Madam of concerned authority,
In I was using Airtel postpaid mobile connection at office and since I wanted one for personal use, I thought of taking an add-on connection. After few months I quit that job, so I had to surrender the simcard to my office.
From Jan I noticed that I was billed for my personal no. and that of my old office no. Initially, I paid for the old no. and claimed back from ex-employer. To avoid in future similar mess, I approached the Airtel outlet at Koramangala (5th block, near HDFC Bank) in March to separate my existing number from that of the older no as it belonged to the office. They asked me to pay a deposit of Rs.300/- and give in writing a letter saying so with supporting document for proof of address (for my residence which is present address).
I never received bills at my residence from April, when I called up customer care 121 I found that their records are still showing the ex-office address instead of my residential address. Thereafter, I've sent several SMSes to 222 quoting my new address and also been telling the customer care representatives. Inspite these repeated efforts, I never recieved bills but was getting reminders through SMSes and phone calls. I was so tired and had become very busy to ensure the bills are posted to me at my new address, that I just felt silent and started paying on getting the SMSes only.
In June I was out of country for about 2 months. Yet, the bill is Rs.3700/- and since I had not paid they've now permanently disconnected my no. On seeking clarifications, they're saying my monthly rental amounts to Rs.1000/- when my plan was of Rs.199. On probing further, to my shock I'm told that the old no. (ex-office no.) is still accounted against my present no. and so the rental for both is due for payment! When I questioned, how it can be possible the team leader said - I was supposed to transfer the old no. and since its not detached from my present no. it is still active in my name!!! Actually, I dialled the old no. just to find out and found that that no. doesn't even exist!
So, all through 1 year since 2007 they've been cheating me by billing not just my present no but also on the one that is in no way connected to me and doesn't even exist!
Now, they say unless I pay up outstanding of Rs.3700/- my no. will not be activated and they can't even give the bills & its details to me since already they've permanently disconnected my no.
I request the concerned authority to get me justice and suitable compensation for the loss I've incurred by Airtel company.
Regards,
Deepa
0 comments