Dear Sir / Madam,
I have acquired mobile service connection from Airtel in the name of my wife. The mobile no. is 9975135376 and is in use for the last 6 months.
While otherwise the services of Airtel have found to be satisfactory, recently, the company has been sending SMSs on IPL Cricket and Christian religion which have never been subscribed either by my wife nor me or anyone else. A sum of Rs.3/- per IPL match is being deducted for the last 3 days and it was informed by the customer care executive (Shri Majed @ 9890098900) that in addition to the above the amount is also being deducted on account of religious messages on Christianity which also have never been subscribed.
Despite lodging repeated complaints regarding informating about our non-subscription to the above services and/or removal of our mobile number from the list of forced subscription by Airtel, the cognizance is not being given to our repeated calls which is somewhat ironical.
Only assurances are being made by the customer care executive that within 24 hours the services would be withdrawn and the deducted amount would be credited back to the mobile account. However, so far, no action has been carried out by the company in this regard and at the same time, the messages and the deductions are continued to take place despite our reminders.
I request you to kindly arrange to look into the matter as this is unwarranted from a reputed and profit making company like Airtel which it appears as if the company is attempting to forcibly earn from those services which are not required by the user and are imposed upon by the company on the user allegedly.
Manoj Dingra (9421301301)
H/o Jahnvi Dingra (9975135376)
Aurangabad
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