I went to your franchise Sheena Te, C-7, Fateh Nagar, Jail Road, New Delhi-18 to buy a Airtel Data Card which I saw in the internet costing Rs.3000/- on 1st August. I was told by the representative that the Rs.3000/- data card is discontinued instead of that new high speed 3G data card for Rs.4250/- is available now. Listening to the same I went for the same with an unlimited Rs.999/- tax per month plan, Vide Bill No.3158 in favour of P.S. Joy (3158) A4C/189 A, Janakpuri, New Delhi -110058, alternative No. 9818117383. Imei No.359755020658288. SIM No.8991100901146457437, Data Mobile No.9717739968. On 3rd of August received a call from the Customer Care that you have exceeded Rs.1200/- limit. When I told them when it is Rs.999/- unlimited no question of crossing the limit. On the 7th of August my line was disconnected. On 8th of August, went to Sheeba Tel and enquired what is the matter, they said when the bill is not raised we can't justify and was told to pay Rs.968/- and the same was paid Rs.970/- vide receipt No.102- 13844608, customer account no.102-103501029 dtd.08.08.2009 which would be adjusted in the coming bill, and was told to contact 7070. We did all the formality and the net did not work till 9th of August and again we went to Sheeba Tel and after a long trail they asked us to come on 10th of August, when we went on 10th of August the technical person Jeetendra bearing mobile No.9871099992 asked us to contact 180605008286. So on 11th of August we contacted the same number and was told they will come within 48 hrs. at the site and subsequently that 48 hrs. landed up today on 14th of August vide complaint No.4516 Micromax 9/52 /1, Keerti Nagar Indl. Area, New Delhi-15. and was told on Monday, 17th of August, the Software will be changed and will see what to do.
Kindly Note: From 1st of August till 17th of August, I have inested Rs.4250/- Rs.970/- against receipts plus conveyance expenses to Sheeba Tel and back plus the phone expenses plus the retainership fee.
Copy kept and send for further action.
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