I have taken Rs.599/-(1-GB) Data card Plan on 20 MAY and on 23rd of May I received a phone call from AIRTEL Bill department to deposit Rs. 500/-as a minimum amount as my usage exceeded from Rs. 600/- upto 23rd of May. I deposited Rs. 700/- .After that I made a several request to change my plan to Rs.999/- (unlimited) but my request did not considered and I have been told that It is impossible to change the Plan during the Bill Cycle. My Bill Cycle starts from 8th of every month to 7th of next month. When I made a phone call on 8th June to 7070 (Data Card Help Line Number) to Know about change of my Bill Plan. But I was surprised to hear that my Bill Plan did not converted from Rs.599/- to Rs.999/- .My Bill Plan, however, been changed immediately on 8th June and I was informed about this by phone call from Airtel department.
On 31st July I requested on Data Card Help Line Number to change my Bill Plan from Rs.999/- to Rs.49/- plan from 8th August.(i.e. for Next bill cycle) But I am surprised to know that my Bill Plan changed on same day i.e. on 31st July from Rs.999/- to Rs.49/- without informing me on Phone or SMS. Due to This I was using net connection under Rs.999/- (unlimited scheme) upto 7th August but it was considered in Rs.49/- scheme from 31st July by AIRTEL and my bill have been raised upto morethan Rs.-
I hence requested AIRTEL to consider my bill plan under Rs.999/- (unlimited) scheme upto 7th of August and from 8th August.(i.e. for Next bill cycle) to Rs.49/- scheme Till my further request. But
my Bill still not revised under Rs.999/-(unlimited) from 31st July to 7th August.
I also wants the reply of the following Questions from AIRTEL Which are still unresolved-:
1. Why my bill plan not changed in May from Rs.599/- to Rs.999/- during the bill cycle?
2. Why my bill plan changed on 31st July from Rs.999/- to Rs.49/- during the bill cycle?
3. Why I have not been informed timely about my changed plan on 31st July?
My Data Card Connection No. is 9818214927 and my another Airtel Cell no. Is 9910335927
Adress-: N30/A3 D.D.A. Janta Flat Dilshad Garden Delhi-110095
From-JAGMOHAN
The service request number in mail is 22267398 and reference number is 80820092292. I have deposited Rs 800 and wants to waive off these extra charges of Rs.2008 but AIRTEL have refused my request and offered me a rebate of Rs.300/- only.
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