Billing Manipulation and then no response from Airtel on numerous followup and complaints - on phone and email. Please see the background in the attached mails below:
===================================================
The followup mail written to Nodal Office on 4th September.
Dear Nodal Officer
No response has been recieved though the Airtel committed 3 days have passed.
Can you please stop the harassment and close this issue?
Regards,
Gulzar Ahmed
=========================================================================================
From: [email protected]
To: [email protected]
Date: Sun, 28 Aug 16:55:44 0530
Subject: Acknowledgment Mail
Dear Airtel Customer,
Thank you for writing to the Nodal Officer.
We acknowledge receipt of your email and request you to provide us three working days, to respond to you.
We thank you for your patience.
Warm Regards
Nodal Office
Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits. This is an auto-generated response.
Kindly do not reply on this mail.
Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected]
To: [email protected]; [email protected]; [email protected]
CC: [email protected]
Subject: RE: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: 102-101088839, BILL DATE: 27-APR [|BAL|9810357437|2905201122506|]
Date: Sun, 28 Aug 11:20:00 0000
Dear Nodal Officer
Can you please go through the history of this case and help resolve the problem? I have made regular payments for the actual and legitimate telephony services so far until July - unfortunately, Airtel has barred the outgoing services forcing me to switch off this number.
I have been makeing regular complaints and escalating to your available contact number/executives on 121 via emails and on phone - all I have got is false promises by your executives in addressing the issue in 2 hrs... 1 day, 1 week etc... and that calls will be returned in the next hour or so... but nothing moves. The numerous complaint numbers are present in this mail trail and more can be found in your system's record.
Looks like Airtel is making the most of it's losses by charging customers inflated bills for bogus services and earning a good name by providing pathetic customer services.
Appreciate if you can resolve the issue sooner... it's hanging for more than 4 months now... thankfully to Airtel's pathetic response.
Shall also appreicate if you can provide me the escalation path in Aitel and TRAI to be followed for getting this issue resolved if it is not within your powers.
Cheers!
Gulzar Ahmed
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected]
To: [email protected]
Date: Sun, 29 May 19:14:32 0530
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: 102-101088839, BILL DATE: 27-APR [|BAL|9810357437|2905201122506|]
Dear Gulzar Ahmed,
Ref: Email dated 29/05, expressing concern regarding the charges levied towards GPRS service and activation of airtel Live without consent for your airtel mobile number 9810357437.
Thank you for your mail to airtel and the opportunity to assist you.
We regret for any inconvenience caused to you in this regard.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
To address your current concern, we have raised a complaint regarding the charges levied towards GPRS service with the relevant team. For your reference, the Unique Service Request number is 37444703. Our team will be contacting you by very shortly with an update on the issue.
You may know the status of your Service Request by dialing *121#.
We have registered a request for deactivation of airtel Live service on 29/05. The service will be deactivated within 4 hours.
We would also like to let you know about the option of activating or deactivating airtel Live service from your airtel mobile by following the simple steps below:
"To Activate - type and send it to 121 (Toll free)
"To Deactivate - type and send it to 121 (Toll free)
The service will be activated/ deactivated within 4 hours of receiving your request.
Should you require any further online assistance, you may contact our 24x7 helpline at 12118 (Toll free) from any alternate airtel number. While calling from other service providers, please dial 9810012345 (Chargeable as per the respective network charges).
We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.
Please do write in for any further assistance.
Yours Sincerely,
Rehan Yousif
Customer Care
Bharti airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=BADA3D4AAFCE204EA8C630B42546BD344DABD7394240434647B3D33F57BCDF2164A7E12468A9E9&refno=2905201122506
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 29/05 18:03:11
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: 102-101088839, BILL DATE: 27-APR [|BAL|9810357437|2905201115314|]
Hi
1. Very first thing - I have not used this internet service on airtel. It's
the classic case of billing manipulation by airtel.
2. I did not ask you to activate airtel live on my phone and you need to
reverse the charges and confirm.
3. Let me know how can I file a complaint against you for these fraudulent
charges and causing unnecessary stress.
4. I have paid the charges other than the fraudulently levied internet charges
today (Rs 500). And there is no other outstanding amount for the last cycle.
5. I am also appalled at how airtel lies to it's old customers.
I think it's enough of airtel now and time to move on.
Cheers
Gulzar
Sent from my iPad
On May 29, at 1:51 PM, [email protected] wrote:
Dear Gulzar Ahmed,
Ref: Email dated 29/05, expressing concern regarding the charges levied
towards GPRS service for your airtel mobile number 9810357437 and your
experience with customer care department.
Thank you for your mail to airtel and the opportunity to assist you.
We regret for any inconvenience caused to you in this regard.
We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.
We would like to inform you that we have already investigated your account as
per your concern with the service request number 37444703. As per your service
request number, concerned department has confirmed that the GPRS plan at Rs.
98/- per month is active on your number with 2GB free and thereafter 30 ps per
20 KB.
The amount has been charged as the browsing was done through airtel live
service due to which you are not in receipt of benefits of free usage of 2GB.
In order to avoid balance depletion in future, we request you to save the
Mobile Office settings as default settings and delete the airtel Live settings.
The amount has been charged as per the usage of GPRS through airtel live at 30
ps per 20 KB and hence, the charges are valid.
We request your kind cooperation in this regard.
We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.
Please do write in for any further assistance.
Yours Sincerely,
S. Sainath
Customer Care
Bharti airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=88888EFB 5
6 6 D7795F1184646B7D5296995F91C65AFD8385CB8DA3455B7DD276AA6&refno=2905201115314
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 29/05 12:57:29
Subject: RE: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: 102-101088839, BILL DATE:
27-APR [|BAL|9810357437|1605201142003|]
Hi!
I contacted the Airtel HelpDesk, 121, twice from my mobile today to know the
status and closure of the complaint.
1. First time some Mr. Jatinder Singh(?) came online and when he was not able
to answer and resolve the queries - he said that he is connecting me to his
supervisor. After putting me on hold for more than 1 minute - he came back
saying he could not find his supervisor and that within 2 hours a call back is
scheduled. On asking why and if he could provide me a reference number for
the
discussion - he abruptly disconnected the phone.
2.Second time - Some Parul picked up the phone after apologising for the
earlier incident she shared the status appearing in complaint status that:
i. Airtel executive has called me up on
19th May and explained the answers and now the call is closed. Surprising! I
was in Hong Kong till 20th May - who called me up and explained and closed the
complaint as well?
ii. I asked her for a reference number for
the current and earlier discussion which she did not provide. Then she also
went through the motions like - I am connecting to the supervisor - and after
making me wait on phone for 4 minutes - the call was disconnected from Airtel.
Since you are not able to resolve the complaint - please confirm the name,
email and number of your competent manager to whom this can be escalated for a
resolution
Cheers!
Gulzar Ahmed
From: [email protected]
To: [email protected]
Date: Mon, 16 May 21:09:53 0530
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: 102-101088839, BILL DATE:
27-APR [|BAL|9810357437|1605201142003|]
Dear Gulzar Ahmed,
Ref: Email dated 16-05 expressing concern regarding the charges levied
towards gprs service for your airtel mobile number 9810357437.
Thank you for your mail to airtel and the opportunity to assist you.
To address your current concern, we have raised a complaint regarding the gprs
charges with the relevant team. For your reference, the Unique Service Request
number is 37444703. Our team will be contacting you by 20-05 within 11:30
hours with an update on the issue.
You may know the status of your Service Request by dialing *121#.
We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.
Please do write in for any further assistance.
Yours Sincerely,
Mohammed Tanveer
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=E52660A93354
B7DF2366A6EA17768785F81C7D898CF0197E8180878A868889888D&refno=1605201142003
Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 16/05 19:52:50
Subject: FW: Your Airtel Bill for Account Number: 102-101088839, Bill Date:
27-Apr
Hello
I am shocked to recieve the attached bill for INR 16, 205.53
I have not used this much internet services that too entire day and night on
this connection. There is defnitely some problem with the bill presented.
I would like you to send me the comprehensive and complete details of
the visited sites for a review.
Thanks!
Gulzar Ahmed
Date: Thu, 28 Apr 03:42:22 0530
From: [email protected]
To: [email protected]
Subject: Your Airtel Bill for Account Number: 102-101088839, Bill Date:
27-Apr
[IMAGE]
Dear Customer,
Thank you for being a part of airtel's 'Go Green' initiative!
Please find attached your bill for :
airtel Number : 9810357437
Account Number : 102-101088839
Bill Number : 466749586
Bill Period : 26-Mar to 25-Apr
Your airtel email bill is protected by a unique password which is sent to your
mobile.
SMS: to 121 from your airtel mobile to get your password.
E- Bill password remains the same for every e-bill sent month on month. Kindly
remember that the password is case sensitive and should not include any
special
characters.
*If the bill size is >500 KB, you shall only receive the bill summary. Logon
to
view your itemised bill or registeryourself with airtel selfcare.
[IMAGE]
[IMAGE]
[IMAGE]
To start e-bill, SMS:
STOP PAPER to 121
[IMAGE]
To Update your email id, SMS:
UPDATE EMAIL to 121
[IMAGE]
View last 6 months e-bills by simply sending, SMS: EBILL
letters of the month)> to 121
[IMAGE]
To get your e-bill password, SMS:
EBILL PASSWORD to 121
[IMAGE]
Pay Online: Visit www.airtel.in and click on easy pay to pay through:
¿ Net Banking
¿ mChek on airtel
¿ Credit/Debit card
[IMAGE]
Pay by signing up for:
¿ ECS (Electronic Clearing System)
¿ SI (Standing Instruction)
[IMAGE]
Pay by cash, cheque or credit card at airtel outlets. To know the airtel
outlets near you, SMS: Cash/Cheque/Credit card to 121
[IMAGE]
Step 1: Log on to www.airtel.in
Step 2: Select Mobile and enter your mobile number as the Login ID
Step 3: You will receive a system generated password on your mobile
Step 4: Use password to log in and reset the password of your choice. Now you
can:
[IMAGE]
Get detailed information on last 4 bills
[IMAGE]
Analyse bill usage, trend, personal/professional segregation
[IMAGE]
Mark personal/professional numbers
[IMAGE]
Create a phone book
[IMAGE]
Manage your account from mobile at your fingertips. Dial *121# to know:
[IMAGE]
Outstanding
[IMAGE]
Payments
[IMAGE]
Approximate unbilled
[IMAGE]
Service Request (SR) status
[IMAGE]
Start a Service
[IMAGE]
Hello Tunes
[IMAGE]
Stop a Service
[IMAGE]
DND
[IMAGE]
Bill Summa
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
0 comments