To,
The Customer Service (if any)
AIRTEL DIGITAL TV
Bharti Telemedia Ltd.
I Sanjeev Goel (Customer ID No. 3000099833) resident of Noida subscribed Airtel Digital TV in Dec. The offer was for Rs. - with 6 months subscription free.
On 22.12.2008 I charged for Rs.200 and VIde order No.1177924 requested for addon of Sports (Rs.105) and Kids (Rs.25) which got activated on 23.12.2008. Surprisingly my services (including free for 6 months) got deactivated on 18.01.09 for negative balance. I got Rs.100 recharged on 19.01.09 after which the connection was reactivated. On 20.01.2009 I called customer care and talked with one Ms Sangeeta and requested for deactivation of addons. She informed that she has submitted the request and addons shall be discontinued wef 26.01.2009. Today on 01.02.09 my services have again been deactivated. I called customercare and talked to one Mr Abdul. He said that I have got negative balance of Rs.8 and told that services will be restored only if I recharge. On checking he informed that addon services have not been discontinued. For getting the addon services discontinued customer has to call only on 25th/26th of the month and NOT before as I did.
Being fedup I have decided not to recharge any more and stop using airtel services any more.
MOST GRIEVED CUSTOMER
Sanjeev goel
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