An Airtel Digital TV [Cost of Rs. 1750/-] was installed on 19.1.2009 by your executives and I was told by them that there is a free subcription of 3 months. I have shown the executive of the AIRTEL DTH, the same day's newspaper which is showing the 6 month's free subcription on installatation from Deepak Wali (Dealer No. 1), SCO 71, (An Airtel showroom), Sector 7, Panchkula Mobile No. 9815001066 [Copy of the advertisement can be seen at my address any time]. The executive have told me to talk on customer care of Airtel. When I talk at customer care, they have assured me that they will take further action in this matter. But no reply of the telephone is received by me till now from customer care, even after two three more calls. Further I have received the sms from AIRTEL that my Digital TV has been installed, but the validity of the connection was not written their. This sms is still in my mobile.
Now on 20.4. I have received an another email from your office, which is showing a negative balance in my digital TV from airtel's account (Customer ID 3000262787-001), which is not a justice.
Hence I further request to extend my free subscription to 6 months instead of 3 month period as the newspaper was giving to all the general public. In any other case, you are requested to pick up your Digital TV material (Dish and box) after refunding my amount of Rs. 1750/- after deducting the three month subscription i.e Rs. 297/- (Rs. 99/- x 3 = Rs. 297/-) in favour of "Naresh Kumar Rajput" because this discontinuation of service is the fault on account of AIRTEL Digital TV. This refund will be deposited in the another company (BSNL), which will provide better service (all channels at Rs. 150/- p.m. through Broad Band connection) at reasonable rates without any undue harrasment. In case of fault continue, I have to sue you company for this indifferent behaviour / charges from different customer and claim damages from you also.
Naresh Kumar Rajput
House No. 2190 Sector 44C, Chandigarh
Mobile 9463971174
Email: [email protected]
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