I have Airtel Digital TV Connection in my home. My customar ID is 3000053725. Under this customar ID i have three set top box. my airtel pack is value pack and hindi plus and east plus top ups are activate in all my three set top boxes. On 18.05.09 i have told to customar care executive to cancel Hindi plus and East plus top ups from my two set top boxes (set top box Id.- 32767129367 & 32767023735) but one set top box top ups will not be cancelled (STB Id-32767022877). The customer care Exe. told me that he has cancelled the top ups from one no. of set top box (STB ID - 32767023735). But the second one (STB Id- 32767129367) cannot be cancelled on that day and he has given me the complain no. 710889. And I got a SMS in my registered mobile no.(9831354540) that my problem has been resolved on 19th May'09. Again I made a call on 20th May'09 to the customar care for the confirmation that the top ups are cancelled or not, then the CC executive told me that request they have taken and it will be cancelled from 26th May'09. on 26th May'09 I saw in that set top box still those top ups are running, so, I again called up the customar care and they told me that it will be deactivated from 26th June'09. They have not listened anything from me. So, again I called on 6th June'09 then they have given me the complain no. 746107 and they told me that it will be cancelled from 26th June'09. But I have tol them that this request I have given last month 18th, 19th, 20th, 26th May'09. They were still arogant and they told me that thaey cant do anything for that. So, I think they are cheated me because if they cancelled those top ups from the two set top boxes then they will lose the revenue from may'09 onwards, and they think that if they cheated atleast one set top box then they will get one month extra money. So, I asked them to hear me my voice recording regarding my requests which they have recorded because I have confirmed the cancellion request on 20th May'09 and the CC executive agreed on that day, but they told me this is not possible for them to hear me my voice recordings. So, I have come to your temple of justice for this issue. Please help me to cancel those top ups from May'09, so, I can save my money.
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