Hay Flok's, hi my name is sid and i m from west bengal in have the Airtel connection... that is two month old...
As i work in call center so i have odd shift... so one night as i had a off after a long time planed to watch a movie so i calles the cust care aand booked a harry potter movie... I was told it wud start at 12:00 so i was wating i never got played... so i called again... then there was a guy who did some trouble shooting like put off the set up box... pull the card out and so on... At the end told me that you had booked the movie after 12:00 so it will be played at 3:00 so i told ok no issue if i get to watch fine... as they had deducted 50 rs... Now when it was 3:00 guess what i could not watch i called again and i got run around every time i called so i told cancel the movie and do i grt the amount refunded the agent was nice and told yes and stated i wud be getting the a call from the back end did not recive the call nor the refund...
Called back again this time i told the agent i want to have te word the word with the team leader... there came a process manager to take the call (he really suck the agent were more nice with soft skill he was dead on call)
I had asked for his employment id refused to give as he was stateting he is not authorize to give, being a processs manager he is not authorize what a f*** is he then... as i told him see the nots on the system the agent has promise to give the refund he said yes and now i cannot... if is very best to buy a dvd (with 60 movie) at 50 then to request with this people so i suggest plz do order any movie... and i fear they are charging use if we go to the airtel live as well..so plz clear all the doubt before you do any thing with airrtel really big time fraud...
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