Customer ID - 3000162047
Below is the reply from airtel against my grievance. But till date the service is not restored.
[email protected] to me
Oct 18
Dear Mr. Dhanuka,
Thank you for writing to us at Airtel digital TV.
This is with reference to your mail regarding service issue.
Please accept our apologies for the inconvenience faced by you.
We deeply regret for the unpleasant experience that you are facing while getting solution and apologize for the same.
We would like to inform you that your complaint has been forwarded to the concern department for the issue that you are facing. The complaint number for the same is 1249512. The concern department would contact you accordingly.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards,
Fatima Khan.
Airtel digital TV.
PS: In case you require any further assistance, please:
- Email us at [email protected]
- Or call us at 18001028080 (toll free)/ 020- 40181400 (tolled)
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&- Original Message &-
Dear Sir,
I am an agrieved customer of Airtel Digital TV and is highly disappointed
with
the customer service. I have shifted my connection from Noida to Howrah in
24th
March. I am unable to see the display in my TV for which I have registered
below complaints on different dates. Every time I have been told to wait
for
another 24 hrs.
1) Complaint no. 1162587 - 4oct
2) Complaint no. 1189870 - 9 oct
3) Complaint no.1222299 - 14 oct
I spoke today with your executive Mr. Mukesh Srivastav - Indore center, I
have
also recharged on 3rd oct with a Rs 304. Now my balance is 188 without
being
able to utilise your service. Kindly look into this and ensure the repair
in
your connection asap and also arrange for refund of the said recharge as I
am
unable to use the same.
Best Regards,
Manmohan DHanuka
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