Dear Sir/Mam,
This is to reference with my Airtel Digital TV (customer ID: 3000024356). I am your customer from lat onr year and using services. I have purchased the set top box at Rs.2000. From the starting time I am facing various problem like number not configured to recharge, than recharge option is not coming, than disconnection due to recharge not happening ect.
This time one of your executive has visited us to know why we are not using the same. We informed him that we are unable to rechage hence unable to use. He helped us for recharge and reactivation of DTH. We asked him to recharge by one year pack in Rs.1250, instead one year he has recharged with only monthly pack ar Rs.300.
WE are facing so much problem with DTH but than again we opt to continue but very soon again we found our connec tion not working. My father has many times called uo customer care number from our recidencial phone 07312713224 but no body is ready to spare time at your customer support. we lots of efforts we got complaint number 1170139.
Now it is very surprissing that your person is asking me to pay Rs.500 for new Set TOP Box. I found that this is high time and i need to register a complaint against your entire team. Instead of supporting customer I feek harrsed by taking this connection rather continuing the DTH service. One thing is very clear whether its a new SET TOP box or old repaired one, I will not pay a single pany any more futher, till i found my complaint has been completely resolved than I will recharge with 1 year validity voucher.
Expecting you to take the problem at the resolution desk and revert with the required solution else I don't mind to mark the mail to Sunil Bharti Mittal for such cases.
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