Airtel DTH
Customer care

Dear all,

i took an AIRTEL dth connection on 25 of march but let me share my experience with you all

i felt that the airtel digital tv is good in terms of picture clarity but the worst part is that of their customer service

i have never seen this type of customer service

i have been using reliance broadband but the customer service is excellent infact the customer executive cannot disconnect our call unless confirming us

but when i called to airtel this executives were so rude and and kept me on hold for almost 25 mins wherein i could able to hear them chatting and having fun with their colleagues and then they disconnected my call even without solving my query

later on i recd an sms stating that your complaint have been resolved

i had called to customer care centre for almost 4-5 times but not be satisfied.

really i would say that airtel customer service lacks professionalism they should try to improve it other wise they will definitely loose customers

i really now feel that i should have opted BIG TV instead of AIRTEL

regards

sherly