Dear Sir,
Airtel offers two schemes (Monthly Rs 401 or Rs. 15 daily) for activation of mobile office by which we can access the internet by connecting mobiles to our computer.
I recharged Rs 401 through mchek service, but the service is not activated yet.
- On this issue I have contacted 7times to the customer care executives of Gujurat region, Ahmedabad. But different peope are providing contradictory answers everytime as if there is no standard procedure for attending the problem.
- The executives tell that this type of recharge cannot be done through mchek, but how would the customer know about these issues and ultimately the sufferer is the customer only. Though money has been transfered to airtel's account, still they are not able to provide the service or to refund the money back.
- The complaint attending executives are not ready to solve the problem and also they are not providing any assistance to talk to the next heads. They even tell that they cannot give the contact numbers of there immidiate heads.
Complain reference number: 071006745700
My mobile number: 9725541275
My service is not activated yet, though the money of Rs 401 has been debited from my account.
I request you to do the needful, that I want either the service to be activated or the money to be refunded back.
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