Let me introduce myself as Anbu Nirai who lives in Chennai and has had the Airtel postpaid connection for a number of years. For about two months I find that the tower signal is sporadic at best when it comes to my house (the ground floor portion). I made it a point not to pay the monthly bill and represent the cause as I thought that would bring about the desired attention to the problem and a resolution can be reached.
I made a formal complaint regarding the No-Signal problem around the second week of this month. I was told that the issue would be resolved by the 30th of this month. In-between my outgoing facility was terminated and I made an appeal on the grounds that a resolution to my problem had not been arrived at. The agent I spoke to apparently consulted with a superior and told me that she would release the line as the No-Signal problem was in the open status.
An agent called me in the latter half of today (when I was in my workplace) and informed me that the No-Signal problem had been rectified. Seconds later I found that my out-going facility was terminated once again. I called the so-called Costumer Care of Airtel (with tremendous difficulty I might add - just couldn't get a human being on line) and informed that I'll go home and see for myself if the No-Signal problem had been rectified and that they should release my line until then. I also added that if the problem had been indeed rectified I would happily pay the bill online at that very moment.
But then the agent I spoke to seemed to be determined to keep repeating the same thing over and over again and failed to see reason even after putting me on hold many times to consult a superior. The conversation was so painful that I realized there was no basic respect-element throughout. I made it clear then that there was no point in paying for something when you do not get the service that you deserve.
When I was on my way home I received an SMS from 247 asking me if I was happy with the resolution provided. To type YES if I was happy and to type NO if the problem still persisted. (I wonder who designs these things... to send an SMS of this nature to a person whose outgoing facility has been terminated). However I tried replying NO but then the message wouldn't go through.
On reaching home I was shocked to see the state of affairs to be the absolutely the same and that Airtel had the AUDACITY to lie to me about rectifying the No-Signal problem. I wanted to make known that the problem still persisted. Cold Shoulder treatment again.
I am a sensitive person and the whole exercise is stressing me tremendously. I am seriously beginning to wonder if anybody from Airtel really cares. I also realize that if I pay the bill I'll have to wait for another month to put pressure on the Service Provider to give me proper service.
Can Airtel really provide service to self respecting people or just to those who grin and bear and feign satisfaction? I wonder. I AM HURT.
I want to complain about this BAD SERVICE. Moreover, I have used this number for a number of years and YET I have to make a decision to go to a provider who can provide the necessary tower signal to my house. I am not even sure if I can retain this number even by going to another Service Provider through legal assistance. However, I am mighty keen not to let these irresponsible people have the last laugh.
GIVE PROPER SERVICE and get the payment. This is good.
GIVE IMPROPER SERVICE (even lie) AND GET THE PAYMENT & disconnect the outgoing facility if payment is not received... This seems to be the AIRTEL IDEOLOGY (STUPID AND VILLAINOUS).
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