AIRTEL Chennai is disgusting... No Customer service .. None is ready to speak .. They always give wrong information and I have wasted 2 months from september trying to get the name changed from my mother's name to my name.
I have submitted the name change through the executive who came home to collect payments and also through customer care number post which i came to know that you have to go and make the request in the customer care center.
I went to from place to place from santhome (bharathi towers) to alwarpet in rain to do the name change and the request was made on 18/10/08 .The lady executive there just gave the recept of billpayment and then said the name change will be taken care and no acknowledgment is required.
Finally when I got another bill in my mom's name. I called the customer care and they see that the request is still not updated on 25/10 and say that another bill of 925 is generated in my mom's name and this has to be closed first. This is thesecond month that they have been giving the same story. The representative called him floor supervisor and said that there is no manager available to speak to. IS THIS CUSTOMER SERVICE . THE MOTIVE OF BROAD BAND itself is lost... Why i am getting to loose so much of my presious time .. We dont have time to run behind.. and nobody cares .. IS this the situation that he have to live after giving them our Money...
HORRIBLE!!! Whats the action Plan...
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