My self a consumer of Airtel Landline connection with broadband connection having no 0129-4083875. I am earlier residing in Housing Board Cly in sec 21 D Faridabad, now I am shifted to 1103 Sec 21 D Faridabad. I have submitted a request for shifting on call centre of Airtel on 30.05.2009 vide request no 231899, 15 June vide no 20926550, 15 june vide no 20926620 and many more which i cann't remember.
On first request I have told from the representative that in next 6 days your request will be answered but no one turned up. Subsequently, every time I called to call centre, I am told that there shall be a visit which is due from technical team after that the connection will be shifted to new address. After a long time from my first request with regular follow up, finally i have got a call and got information that the same is not possible as our home is 400 meters away from the nearest installation. But at the same time I have requested that pl explore the possibilities for installation as I am your regular paying consumer without any late payment charges for the last 5-6 years. But they replied it is very difficult, one thing you can do is: pl go to the nearest AIRTEL landline office, they can clarify better.
At last, in a very embarrassing situation, I have requested for disconnection of services as AIRTEL shown no interest.
As a last step, on friday 19.06. I went to Airtel Landline Office located at NH 5, near Blue dart Courier service. I have explained my concern and requested for any possibility of installation. But the lady there haven't shown any interest for continuing the AIRTEL services to us inspite of this I have requested for the status of connectivity in my area (such as upto how much House nos of the same sector/ nearby colony the airtel connection is there) or if i can talk to the local technical person if you donot have complete information. The lady is least bothered and asking there is no possibility I hav tell you.
But during my visit, I have seen that nearby colony adjcent to our sector hav connectivity which is approx 100 meters
So can I get the connection or not
I request AIRTEL Pl depute some technical person for visit again and meet us or customer will first suffer and no result after that.
Ravi Malik
9312725573
011-39999473
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