This is to bring to your kind attention that we have recently started using the airtel broadband and landline connection, that is, from 22nd May. Even one month had not passed and the instrument that we had bought started giving problems. Firstly it was unclear voice and then gradually calls started getting dis-connected.
When we complained for it, it was not once but many times that we got the assurance of getting the problem solved. One day a serviceman came and replaced the new instrument with a decently OLD looking one! He called that as a temporary solution of sorts, but now it seems that after one and a half months getting passed we are hopeless that anything will be done to rectify the matter!
We did try to contact the (so called) customer ""CARE"" centres but that proved to be of no use.
Everytime they used to give a complaint number and every time on their own they used to send a confirmatory message exclaiming that the problem has been solved.
Eventually it seems that we committed a big blunder on choosing AIRTEL..I think we should have continued with the old connection in that case..!!! rather we have decided that if nothing happens within 48 hours now we will discontinue with airtel
The complaint number is 22931704.
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