AIRTEL CUSTOMER CARE ANS GPRS /VAS IS HOPELESS.
NO CONFIRMATION MESSAGE IS RECIEVED FOR SERVICE ACTVATION BUT MONEY IS DEBITED WITHOUT FAIL.
I CAN'T USE BUT I HAVE TO PAY. I HAVE LOST ABOUT 200 RS TILL DATE.
CHECK FOLLOWING MAILS THAT I SENT OT REACH AIRTEL CUSTOMER CARE. IHAVE RECIEVED ACKNOWLEDGEMENT BUT NOT RESOLUTION.
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MAIL DATED - 08/19 07:39 PM
It is very sad to have such poor service from Airtel, one of India's largest cellular service provider.
Still waiting for reply...(Already recieved your auto generated reply about 30 hours before).
What about resolution?
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MAIL DATED - 08/18 03:20 PM
Airtel Customer Care,
I am using Airtel Number - 9960332773.I am frequently debited for VAS, whereas I am never able to use these services.
After sending GPRSACT to 511, I get Acknowledgement - "Your Request has been Registered Successfully, You will recieve a confirmation SMS within 4 Hrs". But I never get any Confirmation message.
To my surprise on the next day money is debited without any usage. Next time even when I try to call 121 for enquiry, I cannot reach customerCare. I get no reply when I call 121 from Mumbai. Also after sending GPRSDEACT to 511, I get Acknowledgement. But I never get any Confirmation message.
Recently I have changed my Mobile model. Hence I approached Airtel service Centre, behind Suhkwani Campus, Near Kala Sagar Hotel, Pimpri-411018, to get more information and to get NOP and GPRS settings for NEW handset Model. But found no fruitful information. Attend took down my number stating, she would call back to provide details as network was down, when i visited; but never called back.
I visited your website but could not find fruitful information.
Today I am again debited for VAS charge 15 Rs / -
In brief, I am very dissappointed with GPRS service. I request you to provide me proper steps to configure, activate and deactivate NOP and GPRS services for Handset Spice D88n and Windows XP.Please let me know the charges for same. (Maharashtra Circle, Mumbai).
If required call on 09960332773.
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