Airtel Mobile
Disconnection of Postpaid Service

I procured an Airtel Postpaid Connection from Chakala ARC on 04-Jul. The service was activated on the same day.

The details of the connection are -

Owner - Nikhil Shrirang Limaye

Mobile number - 9967351585

Relationship number - 109-102125175

Deposit amount paid - 500

Bill Cycle date - 21-Jul

First Bill received on 28-Jul

Bill Payment Due date 08-Aug

Bill amount - 117.06

Bill Paid online (http://airtel.co.in) on 22-Jul

On 28-Jul the service was disconnected. I attempted contacting Airtel call center 5 times over 121 using my other Airtel postpaid numbers. Everytime I reported that I have a problem, the problem was heard and before any resolution can be obtained the call was disconnected.

I called up Airtel call center using my MTNL landline over 9892012345. The call went through. I reported my problem and it was mentioned to me that the service was disconnected as the service was not used. In order to get this service activated I need to visit ARC.

How is it justified for disconnecting the service even though bill is paid well before due date?

How is it justified for disconnecting the service when it is not used?

Neither I nor any of my family member had instructed Airtel for disconnecting the service. Airtel did this disconnection on it's own without any intimation to me. Even while paying bill online there was no error or warning message mentioning that service was not used and will be disconnected. If that would have been the case I would not have even paid the bill.

Airtel is just out to make money and harass the customer without any reason. While accepting bill amount well in advance they have no hinderance. But, in order to activate the service they would not do it online or through call center. For that Airtel forces the customer to waste time and energy to travel to a ARC, wait in the QUEUE and then like an obligation will activate the service.

I am going to waste my time today (29-Jul) evening visiting Chakala ARC (ARC from where I purchased this connection) to get this connection activated. Let me hope for the best.