SIR,
My mobile No is 09960379911 (air tel prepaid) maharashtra. On 03 Nov 09, the caller tune (song) was activated on mobile without my request or demand. I called up on 05 Nov09
airtel help line and the supervisor in airtel call centre has assured that the activation has been done mistakenly and the Rs 45/- was wrongly deducted my account, also she said the said amount would be returned to my account. On 13 nov 09 the deaction of caller tone was not done and i called up the help line. The operator said that I have activated myself and the money cannot be refunded back. I insisted that I would talk to their manager.
The manager on duty mr Arif mohammed said that the amount of Rs 45 canot be refunded back and the service will be deactived immediately. After 3 hours i checked that the service was not deactived and I called up again and demanded to deactivate it.
The airtel has of its own has activated the caller tone servie on my mobile and they say that I my self have activated it which is not correct. This is not fair and a necessary action may please be initiated against them
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