When I call, instead of getting connected to the mobile of my family, most of the time "Mobile is switched off, 50 ps. charges for national and local SMS" voice message is coming. We the customers don't want this type of message, we want to call to our family from overseas. I checked with my family, they said the mobile is never switched off to receive my call any time. If the call is not being transmtted intentionally for charging the SMS charges (which is not even possible for the calls from overseas to India), it is one of the most cruel acts, which is not businesslike, from Airtel. Could you please check and confirm if such practice is existing with Airtel? If existing, it should be removed or they should keep their system open to the calls from overseas. Tell them to be kind enough to expatriates, we have nobody here to love and to be loved. Regards and thanks in advance.
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